Return Policy

Layla & Kays Holding LLC’s return, exchange and refund policy

We pride ourselves on providing great quality products and customer service. If for any reason things do not run smoothly here are guidelines for you to follow so we can ensure it is all dealt with swiftly.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

Our returns policy lasts 14 days. You must inform us immediately of faulty goods when you receive them and no later than 14 days after.

If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Incorrect address

If you provide us with the incorrect or incomplete shipping information during check-out and the products are shipped, we cannot guarantee they will be returned to us if you do not receive them. If and when they are returned to us in a re-sellable condition (haricare container seals are not broken), you will receive a refund for the cost of the items only.

Damaged goods

If the products that you receive are damaged, defective or faulty, please contact info@LaylaKays.com within 14 days of receiving them and include images of the faulty product and your order number in the email.

Once we have confirmed it is faulty, we will email you a returns label to send the product back to us. On receipt of the faulty products you will be offered an exchange or a full refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Order cancellation

If you change your mind after ordering, email us as soon as possible with the subject title ORDER CANCELLATION, if we receive this request in time, before your order is dispatched, we can cancel your order and we can refund your full amount. We will provide you with confirmation of this via email.

We aim to get orders out to you all as soon as possible, so, if your order has already been shipped once we receive the cancellation email, we cannot cancel it. Depending on where you live, we will give instruction on how to refuse/return the item. Once the product has been received back by us, we can issue a refund for the product but you will be responsible for the shipping costs incurred.

IMPORTANT: Make sure not to open the parcel when it arrives (due to hygiene reasons) get in touch with us and we will advise you on how to return the product.

Please always consider using a trackable shipping service (purchasing shipping insurance) as we otherwise cannot guarantee that we will receive your returned item.

Returns

If you are unsatisfied with the quality of your product (which is rare as we pride ourselves on quality) please contact us on info@LaylaKays.com.

This policy is offered in addition to your legal rights; nothing in this policy affects your statutory rights as a consumer.

Once your return is received back to us we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 business days.

When returning a product to us, you must clearly state on the parcel ‘Return – All Tax & Duties Paid’ – If we receive a return, where this information has not been made clear and taxes and duties have been charged, we will not accept the return and it will be the customers responsibility to clear these charges. This does not affect your statutory rights.